Frequently Asked Questions
Frequently Asked Questions
Clinic & Locations
How many Kheng Dental clinics are there?
We currently have over 13 clinics across Klang Valley, with more opening soon.
How many Kheng Dental clinics are there?
We currently have over 13 clinics across Klang Valley, with more opening soon.
How many Kheng Dental clinics are there?
We currently have over 13 clinics across Klang Valley, with more opening soon.
Where is your HQ or main clinic located?
Our headquarters is in the heart of Kuala Lumpur, along Petaling Street. Here's the Google Map link.
Where is your HQ or main clinic located?
Our headquarters is in the heart of Kuala Lumpur, along Petaling Street. Here's the Google Map link.
Where is your HQ or main clinic located?
Our headquarters is in the heart of Kuala Lumpur, along Petaling Street. Here's the Google Map link.
Is parking available at your clinics?
Most of our branches have ample parking or nearby public transport access.
Is parking available at your clinics?
Most of our branches have ample parking or nearby public transport access.
Is parking available at your clinics?
Most of our branches have ample parking or nearby public transport access.
Appointments & Walk-ins
Do I need to book an appointment in advance?
Appointments are encouraged, especially for specialist services. Walk-ins are welcome where available.
Do I need to book an appointment in advance?
Appointments are encouraged, especially for specialist services. Walk-ins are welcome where available.
Do I need to book an appointment in advance?
Appointments are encouraged, especially for specialist services. Walk-ins are welcome where available.
How do I book an appointment?
You can book via WhatsApp or call our central line.
How do I book an appointment?
You can book via WhatsApp or call our central line.
How do I book an appointment?
You can book via WhatsApp or call our central line.
Can I choose my preferred dentist?
Yes — let us know during booking, and we’ll try to accommodate.
Can I choose my preferred dentist?
Yes — let us know during booking, and we’ll try to accommodate.
Can I choose my preferred dentist?
Yes — let us know during booking, and we’ll try to accommodate.
Pricing & Payments
How do I book an appointment?
You can book via WhatsApp or call our central line.
How do I book an appointment?
You can book via WhatsApp or call our central line.
How do I book an appointment?
You can book via WhatsApp or call our central line.
Can I choose my preferred dentist?
We offer transparent, affordable pricing. A full price list is available on our website.
Can I choose my preferred dentist?
We offer transparent, affordable pricing. A full price list is available on our website.
Can I choose my preferred dentist?
We offer transparent, affordable pricing. A full price list is available on our website.
Are consultations free?
Most general consultations are complimentary. Some treatments may require diagnostic fees.
Are consultations free?
Most general consultations are complimentary. Some treatments may require diagnostic fees.
Are consultations free?
Most general consultations are complimentary. Some treatments may require diagnostic fees.
Do you offer package deals or promotions?
Yes — we run monthly promotions for braces, aligners, whitening, and more.
Do you offer package deals or promotions?
Yes — we run monthly promotions for braces, aligners, whitening, and more.
Do you offer package deals or promotions?
Yes — we run monthly promotions for braces, aligners, whitening, and more.
Is there a deposit required for braces or aligners?
Yes — it varies depending on the type of braces, just drop us a whatsapp note, and we will share you the full breakdown.
Is there a deposit required for braces or aligners?
Yes — it varies depending on the type of braces, just drop us a whatsapp note, and we will share you the full breakdown.
Is there a deposit required for braces or aligners?
Yes — it varies depending on the type of braces, just drop us a whatsapp note, and we will share you the full breakdown.
Do you offer 0% instalment plans?
Yes — for eligible treatments, including aligners, implants, veneers, and braces.
Do you offer 0% instalment plans?
Yes — for eligible treatments, including aligners, implants, veneers, and braces.
Do you offer 0% instalment plans?
Yes — for eligible treatments, including aligners, implants, veneers, and braces.
Insurance & Tax Claims
Do you accept insurance or panel companies?
We work with selected corporate panels and provide claim documents on request.
Do you accept insurance or panel companies?
We work with selected corporate panels and provide claim documents on request.
Do you accept insurance or panel companies?
We work with selected corporate panels and provide claim documents on request.
Is dental treatment tax deductible in Malaysia?
We offer transparent, affordable pricing. A full price list is available on our website.
Is dental treatment tax deductible in Malaysia?
We offer transparent, affordable pricing. A full price list is available on our website.
Is dental treatment tax deductible in Malaysia?
We offer transparent, affordable pricing. A full price list is available on our website.
Dentist Credentials & Specialisation
Are your dentists qualified and registered?
Yes — all our dentists are registered with MDC and undergo continuous professional development.
Are your dentists qualified and registered?
Yes — all our dentists are registered with MDC and undergo continuous professional development.
Are your dentists qualified and registered?
Yes — all our dentists are registered with MDC and undergo continuous professional development.
Do you have dentists who specialize in braces/ implants/ cosmetic dentistry?
Yes — our team includes orthodontists, implantologists, and cosmetic dental experts.
Do you have dentists who specialize in braces/ implants/ cosmetic dentistry?
Yes — our team includes orthodontists, implantologists, and cosmetic dental experts.
Do you have dentists who specialize in braces/ implants/ cosmetic dentistry?
Yes — our team includes orthodontists, implantologists, and cosmetic dental experts.
Do you have female dentists?
Yes — many of our clinics have both male and female dentists.
Do you have female dentists?
Yes — many of our clinics have both male and female dentists.
Do you have female dentists?
Yes — many of our clinics have both male and female dentists.
Safety, Cleanliness & Technology
Is it safe to visit the clinic post-COVID?
Yes — we follow strict disinfection protocols and patient scheduling to ensure safety.
Is it safe to visit the clinic post-COVID?
Yes — we follow strict disinfection protocols and patient scheduling to ensure safety.
Is it safe to visit the clinic post-COVID?
Yes — we follow strict disinfection protocols and patient scheduling to ensure safety.
Do you use digital X-rays and modern equipment?
Yes — including iTero 3D scanning, digital OPG, EMS airflow, and intraoral cameras.
Do you use digital X-rays and modern equipment?
Yes — including iTero 3D scanning, digital OPG, EMS airflow, and intraoral cameras.
Do you use digital X-rays and modern equipment?
Yes — including iTero 3D scanning, digital OPG, EMS airflow, and intraoral cameras.
Comfort & Patient Experience
I'm afraid of dentists. Can you help with dental anxiety?
Yes — we offer a calming environment, clear explanations, and gentle treatment.
I'm afraid of dentists. Can you help with dental anxiety?
Yes — we offer a calming environment, clear explanations, and gentle treatment.
I'm afraid of dentists. Can you help with dental anxiety?
Yes — we offer a calming environment, clear explanations, and gentle treatment.
Can I bring someone along during my appointment?
Yes, you may bring a family member or friend, especially for support.
Can I bring someone along during my appointment?
Yes, you may bring a family member or friend, especially for support.
Can I bring someone along during my appointment?
Yes, you may bring a family member or friend, especially for support.
Is treatment painful?
Most procedures are painless with proper anaesthesia. We prioritise comfort at every step.
Is treatment painful?
Most procedures are painless with proper anaesthesia. We prioritise comfort at every step.
Is treatment painful?
Most procedures are painless with proper anaesthesia. We prioritise comfort at every step.
Languages & Communication
What languages do your staff speak?
We serve patients in English, Bahasa Malaysia, Mandarin, and Tamil (all branch-dependent).
What languages do your staff speak?
We serve patients in English, Bahasa Malaysia, Mandarin, and Tamil (all branch-dependent).
What languages do your staff speak?
We serve patients in English, Bahasa Malaysia, Mandarin, and Tamil (all branch-dependent).
Can I use WhatsApp for enquiries or quotes?
Yes — our WhatsApp line is open daily and replies promptly.
Can I use WhatsApp for enquiries or quotes?
Yes — our WhatsApp line is open daily and replies promptly.
Can I use WhatsApp for enquiries or quotes?
Yes — our WhatsApp line is open daily and replies promptly.
Family & Children’s Dentistry
Do you treat children?
Yes — we have child-friendly dentists experienced in paediatric dental care.
Do you treat children?
Yes — we have child-friendly dentists experienced in paediatric dental care.
Do you treat children?
Yes — we have child-friendly dentists experienced in paediatric dental care.
At what age should my child see the dentist?
Ideally by age 1, or when the first tooth erupts.
At what age should my child see the dentist?
Ideally by age 1, or when the first tooth erupts.
At what age should my child see the dentist?
Ideally by age 1, or when the first tooth erupts.
Do you do braces for teenagers?
Yes — both conventional braces and clear aligners are available for teens.
Do you do braces for teenagers?
Yes — both conventional braces and clear aligners are available for teens.
Do you do braces for teenagers?
Yes — both conventional braces and clear aligners are available for teens.
Treatment Options
What’s the difference between composite and EMAX veneers?
Composite is affordable and quick; EMAX offers long-term aesthetics and strength.
What’s the difference between composite and EMAX veneers?
Composite is affordable and quick; EMAX offers long-term aesthetics and strength.
What’s the difference between composite and EMAX veneers?
Composite is affordable and quick; EMAX offers long-term aesthetics and strength.
What type of braces do you offer?
We offer metal, ceramic, self-ligating, and different brand of clear aligners.
What type of braces do you offer?
We offer metal, ceramic, self-ligating, and different brand of clear aligners.
What type of braces do you offer?
We offer metal, ceramic, self-ligating, and different brand of clear aligners.
Can I do whitening if I have sensitive teeth?
Yes — we offer sensitive-safe whitening options like EMS airflow and Innowhite.
Can I do whitening if I have sensitive teeth?
Yes — we offer sensitive-safe whitening options like EMS airflow and Innowhite.
Can I do whitening if I have sensitive teeth?
Yes — we offer sensitive-safe whitening options like EMS airflow and Innowhite.
Do you offer scaling only, or scaling + whitening packages?
Both — with optional EMS Airflow, Innowhite, and Express Whitening add-ons.
Do you offer scaling only, or scaling + whitening packages?
Both — with optional EMS Airflow, Innowhite, and Express Whitening add-ons.
Do you offer scaling only, or scaling + whitening packages?
Both — with optional EMS Airflow, Innowhite, and Express Whitening add-ons.
MENU
MENU